This position will provide "first point of contact" support to management, employees and customers in the provision of customer advice, solutions and support to drive customer engagement and sales target level performance towards the achievement of business objective.

Experience / Attributes:
Diploma in Business Management or related discipline.
Minimum Grade 12 Certificate.
2 years’ experience in role or significant experience in a similar role.
Strong Product knowledge.
Strong computer literacy & working knowledge of MS Suite.
Strong written & oral communication ability.
Strong report writing skills.
Effective time management skills.
Possess excellent Customer Service qualities.
Strong Influencing & Negotiating Skills.
Ability to organize, plan, coordinate & communicate effectively across all levels of the business.
Able to work under pressure.

Main duties / responsibilities include:

• Ensure customer engagement & operation of sales are aligned & pertinent to the company policies & procedures.


• Handle incoming sales calls and conduct outgoing sales calls offering advice and information on all franchise products.


• Conduct research, data and trend analysis towards increasing customer demand and interest to improve product sales levels.


• Explain, demonstrate the operation of the unit product and provide recommendations to existing or prospective customers.


• Liaise with internal departments for all customer sales, parts and service requirements to assure ongoing process compliance.


• Work in conjunction with the Marketing department to plan, schedule and implement product promotions and advertising.


• Liaise with PDI to ensure vehicle maintenance and quality inspection is conducted and aligned with Toyota quality standards.


• Provide daily/weekly/monthly updates on all product unit sales target progress and recommend countermeasures accordingly.


• Record customer interactions, transactions & complaints to ensure confidential documents are accurate, accessible & secure.


• Establish & maintain a document control process for the tracking & update of all customer information & details.