The Team Leader supports the Workshop operations and system in compliance with Toyota quality standards, aligned with the business objective, for the continuous engagement and improvement of service, deliverables and the achievement of sales target levels.

Experience / Attributes:
At least 3 years’ experience in overseeing and/or supervising service operations.
Strong Product Knowledge
Able to Interpret Parts
Sound knowledge on ERA NET & ERA LINK systems.
Comprehensive report writing skills.
Strong computer literacy & working knowledge of MS Suite.
Strong written & oral communication ability.
Effective time management skills.
Extreme attention to detail.
Able to work under pressure.
Ability to organize, plan, coordinate & communicate effectively across all levels of the business.
Must have a valid driver’s license.
Must have own accommodation in Mt. Hagen.

Main duties / responsibilities include:

• Personal & employee safety is the primary consideration in all assigned tasks & accountabilities.


• Monitor unit progress with strict compliance & adherence to correct Panel procedure & process to achieve "promised time".


• Maintain, monitor daily service or repair schedule ensuring all RO's are delegated to the appropriate technician.


• Coordinate resources to ensure incoming & scheduled RO's are completed in conjunction with Toyota quality standards.


• Regularly monitor progress & evaluate the ongoing effectiveness of all service or repair maintenance performed by Technicians.


• Disseminate information, feedback on unit progress & status throughout the departments & customers on demand.


• Conduct on site technician toolkit inspection to ensure assets are maintained, managed, utilized correctly & fully functional.


• Assist 1st - 4th year Apprentices ensuring practical training activity remains compliant with Apprentice indenture standards.


• Implement operational assessment activity in conjunction with TSO to track & drive apprentice development progress.


• Perform daily safety precautionary & preventive procedures in/around workstation & report hazards, risks to Service Manager.


• Provide support to the Workshop & customers on complex technical interpretation issues or diagnosis process understanding.


• Ensure full compliance with Anzen, quality & industry regulatory requirements for all products, services & work activities.


• Provide coaching & mentoring support to team members, ensuring the successful delivery of departmental objectives.


• Maintain professional & technical knowledge by attending educational workshops to develop growth opportunities.


• Complete other projects and duties as assigned by the Service Manager.