We are looking for an Assistant Branch Manager to provide leadership and guidance of the branch customer services platform including sales and referrals, service excellence and ensuring the service platform is compliant with the bank’s policies and procedures. The role is also responsible for providing proactive support to the Branch Manager in managing business, operational or people matters on a daily basis. This role will be based in our Wewak Branch and candidates residing in Wewak are encouraged to apply.

ESSENTIAL COMPETENCIES AND EXPERIENCE.
Diploma in Business Management, Banking & Finance or equivalent
Over 5-years in Retail Client Servicing Industry
Proven team leadership and management capability
Strong customer focus
Comprehensive understanding of compliance and Branch operations
Excellent communication skills
Excellent people management skills
Collaboration capability in building relationships and networks, both internally and externally.

INTERESTED APPLICANTS.
Email your expression of interest in a single PDF file to Recruitment@kinabank.com.pg
State your subject as “Application – Assistant Branch Manager”
Attach your updated CV, including copies of your educational qualifications & contact details of two reliable Referees.

KEY RESPONSIBILITIES

The core functions of the position are as follows but not limited to:

• Delivering exceptional growth results in sales activity, revenue, productivity and branch profit


• Drive Branch Operational Cost reduction


• Manage and take ownership of customer issue resolution and create real customer value


• Work with Branch Manager to achieve a significant uplift in customer engagement and advocacy


• Lead and manage daily service team activities and ensure individual and branch compliance with Kina policies and procedures


• Drive and support the continued transformation of the service provided and contribute to improvement in branch performance


• Manage operational risk issues in the branch to ensure compliance with Kina’s policies, procedures and regulatory requirement.


• Support Branch Strategies by actively leading and advocating bank initiatives and programmes.