Responsible for the monitoring and control of delinquent loans including debt recoveries.

Qualifications

Grade 12 (Certificate, Diploma in Accounting/Finance/Business or related field)
2-3 years Debt Recovery experience in Banking/Finance industry.
People and leadership skills is essential
A desire to provide high standards of customer service and care.
Excellent communication skills.
Proficient computer skills (MS Excel/Word)
Ability to work under pressure.
Customer/Results focus.
Analytical/Problem solving skills.
Building relationships/networking

Key Responsibilities

• Monitors TISA’s delinquent loan portfolio.


• Liaises with default member salaries in order to recoup default amounts owing/owed by clients and customers.


• Issues default notices/reminder letters/Letters of Demand to members.


• Identifies system default and recommends corrective actions.


• Interviews delinquent members. 


• Organizes loan set-offs in line with TISA’s Lending Policy.


• Uploads defaults aged 60+ days onto Credit Data Bureau.


• Ensures members’ deduction break-ups are correct.


• Prepares Loan Restructures.


• Prepares internal Transfers to correct system defaults.


• Compiles documents for legal action on defaulters.


• Scanning and capturing documents relating to defaulters.


• Attends to general enquiries by members in relation to their loan accounts.


• Other duties as directed by the immediate Supervisor.