Privacy Policy

1. Information We Collect

WantokJobs collects information you provide directly, such as your name, email, phone number, location, work history, skills, and profile information. We also collect information about your interactions with our platform, including search history, applications, and preferences.

2. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Match candidates with relevant job opportunities
• Send notifications about matches and opportunities
• Process payments and manage billing
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your personal information. All data is encrypted in transit and at rest. Access is restricted to authorized personnel only.

4. Billing Data & Credit Balances

We store billing and credit data to operate the platform and enforce our credit policy. This includes:

• Subscription start and end dates, plan tier, and renewal history
• Credit balances (job postings, AI matching, candidate search, WhatsApp broadcasts, training enrolments)
• Payment transaction records, bank transfer references, and invoice history

Credit lifecycle: Credit balances are updated on purchase, consumption, and subscription events. Unused credits are carried forward when a subscription is renewed on time. Credits are automatically cancelled when a subscription expires without renewal — this action is logged and you will be notified by email before expiry. Credit cancellation records are retained for accounting and audit purposes.

5. Information Sharing & Service Providers

We do not sell your personal information. We may share information with service providers who assist us in operating our platform. Service providers may include:

• Payment gateway / bank (Kina Bank or equivalent authorised gateway)
• Supabase (database and authentication provider)
• Hosting provider
• Cloudflare (CDN, security, and DNS)
• Email provider (Brevo)
• SMS / WhatsApp provider (Meta)
• Analytics provider
• Support systems
• Professional advisers (accountants, auditors, legal advisers)

We may be required to disclose information when legally required or to prevent fraud.

5a. Payment Gateway Processing

WantokJobs.com does not store complete card numbers, payment-card PINs, CVV/CVC security values, or one-time authentication codes. Card payments are entered into and processed through the authorised payment gateway. We store only payment metadata such as transaction references, amounts, dates, and authorisation results.

5b. Cross-Border Hosting & Processing

Your data may be processed and stored on servers located outside Papua New Guinea, including in Australia, the United States, and other regions where our service providers operate. By using WantokJobs, you acknowledge that your information may be transferred to and processed in these countries. We take reasonable steps to ensure that cross-border data transfers are protected by appropriate safeguards.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account, subject to legal retention requirements
• Opt-out of marketing communications
• Request a copy of your data
• Lodge a privacy complaint with us

To exercise any of these rights, contact privacy@wantokjobs.com.

6a. Data Retention

We retain personal data by record type as follows:

• Account data: for the duration of the account, plus a reasonable period after deletion for audit purposes.
• Job applications: retained for the application lifecycle and a reasonable period thereafter.
• Payment records: retained for 7 years for tax and accounting compliance.
• Audit logs: retained for a minimum of 1 year, longer for security events.
• Support records: retained for 2 years after resolution.
• Deleted accounts: data is removed within 30 days, except where legal retention applies.
• Legal holds: data subject to legal hold is retained until the hold is released.

6b. Privacy Complaints

If you have a privacy concern or complaint, please contact us at privacy@wantokjobs.com. We will acknowledge your complaint within 2 business days and respond within 10 business days. If you are not satisfied with our response, you may contact the relevant data protection authority in Papua New Guinea.

7. Cookies & Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences in your browser settings. Note that disabling cookies may affect platform functionality.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we discover such information, we will delete it promptly.

9. Policy Changes

We may update this policy periodically. Significant changes will be announced via email or notification on the platform.

10. Contact Us