Refund and Cancellation Policy

Refund Eligibility

A refund may be considered where:

• The customer is charged more than once for the same order (duplicate payment).
• The paid service is not delivered.
• WantokJobs.com cancels the order before service activation.
• A technical failure prevents use and WantokJobs.com cannot reasonably restore the service.
• The charged amount differs from the confirmed checkout amount.
• A refund is legally required.

Refund Denial

A refund may be denied where:

• The job advertisement has already been substantially delivered.
• Featured placement has already run.
• Candidate database access has already been used.
• Recruitment services have already been performed.
• The customer changes its recruitment decision.
• The customer provided incorrect, misleading, or prohibited content.
• The customer failed to use a service before a clearly disclosed expiry date.
• The account was suspended for fraud, unlawful activity, or serious policy breach.

Refund Request Information

To request a refund, please provide:

• Customer name
• Employer / company name
• Invoice number
• Receipt number
• Gateway transaction reference
• Amount
• Payment date
• Reason for the refund request
• Supporting documents (if any)

Submit refund requests to billing@wantokjobs.com.

Review Standard

• Acknowledge request within 2 business days.
• Complete initial assessment within 5 business days.
• Notify the customer of the decision.
• Return approved card refunds to the original payment method where technically possible.
• The issuing bank may take additional time to display the credit.

Refund Approvals

• Staff approval limits are defined by Waphill Limited finance policy.
• Dual approval is required for high-value refunds.
• The reason and evidence are recorded for every refund.
• Refund amount cannot exceed the captured amount.
• Repeated refund processing is prevented by the system.

Subscription Cancellation

• The effective cancellation date is the end of the paid period unless otherwise agreed.
• Access continues to the end of the paid period.
• Unused time is not refundable unless a refund is legally required.
• WantokJobs.com does not automatically renew subscriptions unless the customer has provided consent and the payment gateway supports recurring billing.

Chargeback Handling

• Notification date is recorded.
• Relevant refund action is frozen during chargeback investigation.
• Service delivery evidence is collected.
• Response is submitted within the required timeframe.
• Final decision is tracked.
• Accounting records are updated.

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