Refund and Cancellation Policy

Refund Eligibility

A refund may be considered where:

• The customer is charged more than once for the same order (duplicate payment).
• The paid service is not delivered.
• WantokJobs.com cancels the order before service activation.
• A technical failure prevents use and WantokJobs.com cannot reasonably restore the service.
• The charged amount differs from the confirmed checkout amount.
• A refund is legally required.

Refund Denial

A refund may be denied where:

• The job advertisement has already been substantially delivered.
• Featured placement has already run.
• Candidate database access has already been used.
• Recruitment services have already been performed.
• The customer changes its recruitment decision.
• The customer provided incorrect, misleading, or prohibited content.
• The customer failed to use a service before a clearly disclosed expiry date.
• The account was suspended for fraud, unlawful activity, or serious policy breach.

Subscriptions Are Not Refunded

A subscription or plan period is never refunded. A plan runs for the period paid for and then simply expires, the same as any other software subscription. There is no pro-rata refund for the unused part of a period, and cancelling stops only the next period.

• Access continues until the end of the period already paid for.
• The period then expires — nothing auto-renews unless recurring billing was consented to and is supported by the gateway.
• Plan credits, packages and advertising already delivered are likewise not refundable.

Refunds of Deposits — Always Less the Kina Bank Fee

Where a refundable deposit is returned (an auction escrow deposit, or any other deposit held for a transaction), the refund is always less the Kina Bank merchant (POS) fee charged on the original card payment. Kina Bank charges that fee at the time of payment and does not return it when a payment is reversed, so it is retained and cannot be refunded by WantokJobs.com.

The fee percentage is the rate Kina Bank charges on the card scheme used, shown on your statement for every card payment and every refund. Refunds are returned to the original card where the gateway supports it.

Refund Request Information

To request a refund, please provide:

• Customer name
• Employer / company name
• Invoice number
• Receipt number
• Gateway transaction reference
• Amount
• Payment date
• Reason for the refund request
• Supporting documents (if any)

Submit refund requests to billing@wantokjobs.com.

Review Standard

• Acknowledge request within 2 business days.
• Complete initial assessment within 5 business days.
• Notify the customer of the decision.
• Return approved card refunds to the original payment method where technically possible.
• The issuing bank may take additional time to display the credit.

Refund Approvals

• Staff approval limits are defined by Waphill Limited finance policy.
• Dual approval is required for high-value refunds.
• The reason and evidence are recorded for every refund.
• Refund amount cannot exceed the captured amount less the Kina Bank card fee, which the bank retains.
• Repeated refund processing is prevented by the system.

Subscription Cancellation

• Subscriptions are not refunded — a plan is paid for a period and expires at the end of it.
• The effective cancellation date is the end of the paid period unless otherwise agreed.
• Access continues to the end of the paid period.
• Unused time is not refundable, other than where a refund is legally required.
• WantokJobs.com does not automatically renew subscriptions unless the customer has provided consent and the payment gateway supports recurring billing.

Chargeback Handling

• Notification date is recorded.
• Relevant refund action is frozen during chargeback investigation.
• Service delivery evidence is collected.
• Response is submitted within the required timeframe.
• Final decision is tracked.
• Accounting records are updated.

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